Axiom offers technical support service effective maintenance of your IT infrastructure. The support includes hardware warranty & replacement, preventive maintenance, problem troubleshooting and resolution services.
The customers have the flexibility and choice of service categories as given below:
Annual Maintenance Service Contract.
Reach - Toll Free Number,Mail,Web
Centralized Remote Tech Support For Faster Resolution
Analytical Report Of Call Closures
24/7 Remote Incedent Management
Onsite Visiting Management
Health Check With Recommendations
Planned Shutdown Support Services
Training - Admin & User
Spares At Site For Faster Restoration
PRODUCT WARRANTY & SUPPORT TYPES
Product Warranty can be covered if OEM warranty is available
Axiom Support team will act as a coordinator between OEM and the customer.Any RMA, TAC assistance is provided by Axiom as per the agreed SLA.
Axiom Support Team covers the end to end support for the IT equipments availed through Axiom. If Warranty Support is required for the Outsourced Products it can be done on Chargeable Basis.