AMC Support
AMC Support
AMCs save money by offering lower rates and prevent big problems by checking things regularly. They make sure equipment lasts longer, so you don't have to buy new stuff too soon.
If you have an AMC, you'll get help faster when something breaks, especially if it's really important. Knowing how much you'll pay each year helps you budget better.
The people who do the maintenance are good at their job and do it right. With AMCs, you follow the rules and stay safe, avoiding accidents and legal trouble.
If you need help, you can talk to someone who knows what they're doing. It's nice to not worry about equipment because professionals are taking care of it.
Having an AMC means you build a good relationship with the people who help you, and that's a win-win.
Service Support
| Annual Maintenance Service Contract. | Silver | Gold | Diamond |
|---|---|---|---|
| Reach - Toll Free Number,Mail,Web | |||
| Centralized Remote Tech Support For Faster Resolution | |||
| Analytical Report Of Call Closures | |||
| 24/7 Remote Incedent Management | 5 | 10 | Un Limited |
| Onsite Visiting Management | 10 | 20 | Un Limited |
| Metric Reporting | Quaterly | Monthly | |
| Health Check With Recommendations | |||
| Patch Management | |||
| Planned Shutdown Support Services | |||
| Backup Services | |||
| Training - Admin & User | |||
| Spares At Site For Faster Restoration | |||
| 24/7 Monitoring |
Product Support
- We provide comprehensive hardware warranty - Care Pack services from principle companies for branded commercial desktops, laptops, Networking Switches & Servers along with expert troubleshooting for hardware-related issues.
- Product Warranty can be covered if OEM warranty is available
- Axiom Support team will act as a coordinator between OEM and the customer. Any RMA, TAC assistance is provided by Axiom as per the agreed SLA.
- Axiom Support Team covers the end to end support for the IT equipment’s availed through Axiom. If Warranty Support is required for the Outsourced Products, it can be done on Chargeable Basis.
